Shipping Policy

Policy

This Shipping Policy outlines how orders are processed and delivered. By placing an order, you agree to the terms set out below.

Processing Times

All orders are prepared and dispatched within a reasonable timeframe. For original artworks and commissions, processing times may vary depending on the nature of the work. Estimated timeframes will be communicated where relevant.

Shipping Locations

We offer both domestic (UK) and international shipping. Delivery options may vary depending on the destination.

Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of each item. Prices are determined in line with current rates provided by delivery services and will be displayed at checkout.

Delivery

Delivery times will vary depending on location and shipping method selected. Please note that international orders may be subject to customs delays, which are outside of our control.

Insurance and Responsibility

All items are carefully packaged and shipped with appropriate insurance to cover the value of the artwork during transit.

Once an order has been dispatched, responsibility for delivery lies with the shipping provider. However, if an item arrives damaged or is lost in transit, please get in touch as soon as possible so that we can assist in resolving the issue.

Customs and Duties

For international orders, any customs fees, import duties, or local taxes are the responsibility of the customer. These charges are not included in the purchase or shipping price.

Service Interruptions

Occasionally, delays may occur due to factors outside our control, such as postal disruptions or customs processing. We will do our best to keep you informed if this happens.

Contact

If you have any questions regarding shipping, please contact:
tilsmedia@hotmail.com